Security Camera Issues? Fix Them Fast!

Step-by-step solutions for camera, connectivity & recording problems

816 441 5097

🚨 Quick Fix Menu

Jump to your specific camera problem:

Camera Offline/No Video

Poor Video Quality

Mobile App Not Working

Night Vision Problems

Cloud Storage Issues

Power/Connectivity Problems

1. Camera Offline/No Video

  1. Symptoms:
Black screen in app

"Camera offline" message

No live feed

Quick Fixes:

Power cycle camera

Unplug camera → Wait 30 sec → Replug

Restart router (unplug 30 sec)

Check internet speed

Minimum 5Mbps upload required

Verify power source

Test with different outlet/cable

Check for IR interference

Move away from bright lights/windows

âž¡ Still offline? Professional Camera Repair

2. Poor Video Quality

  1. Symptoms:
Blurry or pixelated video

Laggy live feed

Choppy playback

Quick Fixes:

Clean camera lens

Use microfiber cloth gently

Check resolution settings

Set to highest available quality

Improve Wi-Fi signal

Move router closer or use extender

Reduce bandwidth usage

Limit other devices on network

âž¡ Need camera adjustment? Professional Service

3. Mobile App Not Working


  1. Symptoms:
Can't view cameras remotely

Login failures

Notifications not coming through

Step-by-Step Fixes:

✅ Update the app:

Check App Store/Play Store for updates

✅ Check permissions:

Enable camera, microphone, location access

✅ Reinstall app:

Delete and reinstall security app

âž¡ Still having issues? Get Expert Help

4. Night Vision Problems

  1. Symptoms:
Dark or black video at night

IR lights not turning on

Grainy night footage

Step-by-Step Fixes:

✅ Clean IR lens cover:

Gently wipe infrared lens with soft cloth

✅ Check night vision settings:

Ensure auto night mode is enabled

✅ Remove obstructions:

Clear spider webs, dirt from camera

✅ Adjust camera placement:

Avoid pointing at reflective surfaces

5. Cloud Storage Issues

  1. Symptoms:
Recordings not saving

"Storage full" errors

Can't access past footage

Quick Fixes:

Check subscription status

Verify cloud plan is active

Clear old footage

Delete unnecessary recordings

Test internet upload speed

Minimum 5Mbps required

âž¡ Need more storage? Upgrade Plan

6. Power/Connectivity Problems

  1. Symptoms:
Cameras keep disconnecting

Intermittent power

System offline

Quick Fixes:

Check all power connections

Secure loose cables

Test backup battery

Replace if older than 3 years

Verify network strength

Use Wi-Fi extender if needed

âž¡ Need wiring help? Professional Installation

Need Camera System Help?

Get professional assistance
Response within
1 business day

Emly

Security Consultant

Contacts

Contact Us
  • 📧 Email: contact@orlasecurity.site
  • 📞 Phone: 816 441 5097
  • 📬 Address: 753 N Gould St, Sheridan, WY 82801
  • Working hours: 8:00AM - 8:00PM

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Disclaimer

OrlaSecurity is an independent security camera provider and is not affiliated with specific camera system manufacturers. All product names and logos are trademarks of their respective owners. Service effectiveness depends on property layout and system specifications. Local service available in Sheridan County; regional coverage throughout Wyoming. © 2025 OrlaSecurity. All rights reserved.